Shipping Policy


Ola Lily accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Orlando, Florida USPS. Ola Lily ships to all 50 U.S. states follows the standard methods available by USPS.

Orders placed are usually processed and shipped within 1~3 business days from the time the order is placed. Priority and Express orders will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1~3 days. USPS does not pick up or deliver on weekends. 

*Due to the high volume of orders during holiday season you may experience extended processing time up to 5 business days. *

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Ola Lily cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.

The 2021 USPS postal holidays are:

  • January 1 (New Years Day)
  • January 20 (Martin Luther King Jr. Day)
  • February 17 (President’s Day)
  • May 25 (Memorial Day)
  • July 4 (Independence Day*)
  • September 7 (Labor Day)
  • October 12 (Columbus Day)
  • November 11 (Veterans Day)
  • November 26 (Thanksgiving Day)
  • December 25 (Christmas Day)


Lost or Stolen Packages 

f the postal service shows the shipment delivered to the address that was provided to us but it is not at your delivery address, the client must request it at the post office closest to his home. 
Ola Lily will not be responsible for replacing lost or stolen packages if they were delivered to the correct address or the customer entered the wrong address at the time of purchase, with missing information (building number, department etc.) or misspelled.


Shipping Method 

*Limited options are available depending on the destination 
Service​Delivery Time 
Express Shipping​1-2 business days (Typically by end of day) 
Priority Shipping​2-3 days (Typically by end of day) 
Standard Shipping​4-9 business day 

International Shipping 

Shipping Destination & Rates 

Ola Lily offers Free USPS Standard shipping when the subtotal in your shopping bag is greater than or equal to $250.00, excluding tax and any other offers or price adjustments. This offer is valid in all 48 contiguous U.S. states, but not valid in Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without notice.
Only standard delivery is available. 
No express shipping or next day delivery is available. 
All packages are sent via United States Postal Services 
U.S. territories include: Guam, American Samoa, and U.S. Virgin Islands. 
Canada/Australia/Mexico/UK 
All rates are quoted in U.S. Dollars. 
Delivery is not available for Post Office boxes. 
Duties, taxes, and customs fees assessed by customs are the responsibility of the customer. 
International Shipping 

Duties & Taxes 
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office. 
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. 

Track Package

In both national and international orders, it is the customer's responsibility to track the package once the tracking number has been sent via sms or email.
International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com. 

Refuse Package 
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following: 

Original and return shipping costs.

Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments. 
The amount of these charges will be subtracted from your merchandise refund. 

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